Statement of Refund Policy

Funds are gathered by Cyber Secure Networks in two models:

• Pre-Payment as an account load for query credit
• Invoice payment via registered payment method for services used.

All sales are final on any service queries used. Funds will be deducted from your account balance or will be owed for queries completed. Before loading your account, or utilizing services, please fully read and investigate the service offerings to ensure that the products satisfy your requirements.

Exception to service query charge

We do not charge or deduct from available balance in the event that the requested service is unavailable, results in an error, or in any other way cannot complete the stated functionality. Cyber Secure Networks tracks all responses and verifies completion as well as checks to ensure that a satisfactory result is produced for every query. If you believe you were charged for a query that returned in an error and is subject to a refund or should not be included in charges, please contact us at support@cybersecurenetworks.com.

Refund of Unused loaded funds

If you made a pre-payment or in any other way have an existing positive balance on your account, you may request a refund for up to two months from the time of funding.

Contact Information

Email: support@cybersecurenetworks.com

Cyber Secure Networks
34194 Aurora Rd. #171
Solon, Ohio 44139

Telephone number: 877 274-2452

Effective as of November 18, 2023